Contact Shopee Malaysia Customer Service
How to Reach a Person at Shopee Malaysia
Verified Contact Information
-
+6 032 298 9222
Customer Service:
-
+6 032 777 9222
Legal:
dpo.sg@shopee.com
Privacy Inquiries
legal.my@shopee.com
legal@shopee.com
Media:
Shopee Malaysia Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Shopee Malaysia Phone Number
+6 032 298 9222
Average Hold Time
Less than 1 minute
Most Popular Shopee Malaysia Email Address
support@shopee.com.my
Shopee Malaysia Live Agent Availability
91% of callers successfully reach a real person
Issue Resolution Rate
Low (32% reported full resolution)
Shopee Malaysia Customer Service Rating
3.6 out of 5
Shopee Malaysia Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Shopee Malaysia Phone Number | +6 032 298 9222 |
| Average Hold Time | Less than 1 minute |
| Most Popular Shopee Malaysia Email Address | support@shopee.com.my |
| Shopee Malaysia Live Agent Availability | 91% of callers successfully reach a real person |
| Issue Resolution Rate | Low (32% reported full resolution) |
| Shopee Malaysia Customer Service Rating | 3.6 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 92% phone, 8% email |
| Common Reasons for Contact | Account, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Shopee Malaysia | Phone number, email or first and last name |
Contact Information
Shopee Malaysia Website:
Shopee Malaysia Help Center:
Corporate Office Address:
Shopee Mobile Malaysia Sdn Bhd
Suite 18.01, Level 18, The Gardens North Tower, Mid Valley City, Lingkaran Syed Putra,
Kuala Lumpur,
Kuala Lumpur
59200
Malaysia
Other Info (opening hours):
Hours:
Monday - Sunday: 9.00am - 6.00pm
Summary of Shopee Malaysia Customer Service Calls
44.3K
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
32%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shopee Malaysia?
Account Question:
- “Deleted account shopee n make a new shopee”
- “Hello, my Shopee Pay balance expired and I still haven't received the payment.”
- “I want to delete my account”
Shipping and Delivery Question:
- “Want to trace whare my parcel cannot arrived”
- “My parcel are not moving..”
- “My parcel problem”
Request for Information Question:
- “Ask a few questions”
- “I got some question need to ask”
- “For questions”
Refund Question:
- “Refund mooney”
- “Refund”
- “Barang x smp x refund”
Product/ Service Question:
- “Complaint”
- “Reserve my food my the location is shopee location wrong now the driver can’t complete”
- “Aktive shoppefood”
Return/ Replace Question:
- “Return parcel”
- “Ur warehouse loosw my return product so i cannot receive my refund is RM373.++”
- “My money shoppee not return yet”
Payments and Charges Question:
- “Payment”
- “Asking for the payment have being decrease”
- “Charge me rm6.99 for vip shopper twice”
Activation/ Cancellation Question:
- “Activate my account”
- “Why cancelled all my order”
- “Why cancelled my order?”
Staff Question:
- “Customer service. My car battery problem.Only 6 months. seller say other wise. Urgent. please”
- “I've been using your service for several years, and this is the first time I've returned a product to you. The product you sent me was damaged and had been used. I'm very disappointed with your service.”
- “Ur customer service agent didn’t resolve issue.”
Cards Question:
- “Lost pin number my items.”
- “Card is being blocked”
- “Wanna get my pin number”
Website/ Application Question:
- “Nak bayar tapi shoppee app da terpadam. Saya lupa *** user name n password”
- “Shopee App was deleted after upgrade to IOS”
- “My shopee app problem”
Employment Question:
- “Job opportunity”
- “Job”
- “Pay off debt”
Other Question:
- “Mass ship problem”
- “Akaun saya kena block”
- “Kenapa akaun shopee saya ban ya?”
Compare Shopee Malaysia Customer Service To
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Shopee Malaysia